With Evola CSM, automate the routing of tickets to the most appropriate agents or departments based on predefined rules or keyword criteria. Ensure that each ticket is directed to the right team, minimizing response times and optimizing the allocation of resources. This rule-based logic ensures precision in issue resolution from the very beginning.

Evola CSM's workflow automation goes beyond the basics. From email communication to reminders, task scheduling, and even drip campaigns, our platform ensures that routine tasks are executed autonomously. This not only saves time but also reduces the likelihood of human error, creating a more reliable and consistent workflow.

Extend the power of automation beyond customer service. Evola CSM's Workflow Automation module finds applications in marketing, sales, operations, human resources, and finance. Streamline processes, eliminate bottlenecks, and ensure that tasks are completed efficiently across every department in your organization.

In marketing, automation tasks extend to scheduling social media calendars, nurturing prospects with email campaigns, and analyzing the effectiveness of marketing initiatives. Evola CSM ensures that your marketing team can focus on strategy, creativity, and campaign optimization while routine tasks are handled seamlessly.

In the customer support domain, Evola CSM's ticket automation optimizes staff allocation and prioritizes issues. Keyword flags such as "frustrated" or "upset" trigger automated responses, ensuring that high-priority issues are addressed promptly. This intelligent automation enhances the overall efficiency of your customer support operations.